Adhan Apartments LTD (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, or stay at our apartments.
1. Information We Collect
We may collect the following types of personal information:
a. Personal Identification Information
- Full name
- Phone number
- Email address
- Residential address
- Identification details (e.g., passport, national ID, driver’s license)
b. Booking and Payment Information
- Reservation details (dates of stay, preferences)
- Payment details (processed securely via third-party payment providers)
- Billing information
c. Technical Information
- IP address
- Browser type and device information
- Website usage data (cookies, analytics)
d. Other Information
- Communications with us (emails, calls, messages)
- Special requests or preferences during your stay
2. How We Use Your Information
We use your information for the following purposes:
- To process and manage reservations
- To communicate booking confirmations, updates, and support
- To verify identity and ensure security
- To process payments and prevent fraud
- To improve our services and customer experience
- To comply with legal and regulatory obligations
3. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
- Service providers (e.g., payment processors, IT services, booking platforms)
- Legal authorities when required by law or to protect our rights
- Business partners where necessary to deliver services (e.g., maintenance or security providers)
All third parties are required to respect the security of your data.
4. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, tax, and regulatory requirements
- Resolve disputes and enforce agreements
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Withdraw consent where applicable
- Object to or restrict certain data processing
To exercise any of these rights, please contact us using the details below.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance user experience
- Analyze website traffic
- Remember user preferences
You can control or disable cookies through your browser settings.
8. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.
9. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
